Terms of service

1. The agreement

These terms are an agreement between Dylan Ralston, doing business as ShopGrowth ("ShopGrowth", "we") and the business that installs one of our Shopify apps ("you"). By installing or using an app you accept them. If you accept on behalf of a business, you confirm you can bind it. Our privacy policy and security page are part of these terms.

2. The apps

Our apps run inside your Shopify admin. Interceptor screens your store's orders and flags those that look like fraud or reselling, tags them and holds their fulfillment as you configure, and reports on past orders in history scans. Interceptor never cancels or refunds an order unless you choose to: by clicking to cancel and refund it, or by turning on the review-window option in Settings that cancels holds nobody decided on. Every final decision is yours.

Screening is a risk signal, not a guarantee. No tool catches every fraudulent order, and some legitimate orders will be flagged. You are responsible for reviewing flags and for what you do with an order. We are not liable for chargebacks, losses, or customer complaints that follow from an order being flagged, held or not flagged.

3. Your account

You use our apps through your Shopify account and must follow Shopify's terms. Keep your Shopify staff accounts secure; actions taken from your admin are treated as yours.

4. Trials, fees and billing

• Apps may be free to install, with some features free (such as Interceptor's 14-day history scan) and others on a paid plan (such as Interceptor's live screening of new orders).
• Paid plans may start with a free trial. If you keep the app installed after the trial, the plan's fees apply.
• All charges go through Shopify Billing and appear on your Shopify invoice. You approve each recurring plan, usage cap and one-time purchase in Shopify before you are charged.
• Usage-based charges never exceed the cap you approved.
• One-time purchases, such as a history scan, are for a single run. If a paid scan fails on our side, you can run it again at no extra charge.
• Fees are non-refundable except where the law requires otherwise or we decide to refund at our discretion. Uninstalling stops future charges.
• We may change prices with at least 30 days' notice; changes take effect on your next billing cycle and Shopify asks you to approve any increase.

5. Acceptable use

You agree not to:

• use the apps to discriminate against customers unlawfully, or on grounds such as race, religion, nationality or other protected characteristics;
• add people to a blocklist without a legitimate reason, or use the apps against anyone other than your store's customers;
• reverse engineer, overload, probe or bypass the apps' security or usage limits;
• resell or share access to the apps outside your business.

6. Your data

Your store's data, including your customers' data, remains yours. You give us permission to process it only to provide, secure and support the apps. You are responsible for having a lawful basis to share your customers' data with us and for telling your customers, in your own privacy policy, that you use fraud-prevention services.

7. Data processing terms

This section applies when we process personal data about your customers on your behalf (for example under the GDPR, UK GDPR or the CCPA). You are the controller (or business); we are the processor (or service provider).

1. Instructions. We process customer personal data only to provide the apps as described in our privacy policy, and on your documented instructions, which these terms and your app settings record. We will tell you if we believe an instruction breaks the law.
2. What and how long. The categories of data, the purposes and the retention periods are those in our privacy policy. Data subjects are your customers and their recipients.
3. No selling or sharing. We do not sell customer personal data, share it for cross-context behavioral advertising, combine it with other stores' data, or use it for any purpose outside these terms.
4. Confidentiality. Anyone we authorize to process the data is bound by confidentiality.
5. Security. We keep the technical and organizational measures described on our security page.
6. Subprocessors. You authorize the subprocessors listed in our privacy policy. We will update that list before adding a new one, and you may object by contacting us; if we cannot address a reasonable objection, you may uninstall. We impose data protection obligations on each subprocessor at least as protective as these and remain responsible for their work.
7. Requests from individuals. We help you answer access, correction and deletion requests. Shopify's customer data and erasure requests are handled automatically as described in our privacy policy.
8. Breaches. We will notify you without undue delay, and within 72 hours, after confirming a personal data breach affecting your customers' data, with the information you need to meet your own obligations.
9. Deletion. When you uninstall, we delete your store's data as described in our privacy policy, unless the law requires us to keep it.
10. Transfers. Data is processed in the United States. Where required, transfers are covered by Standard Contractual Clauses or an equivalent safeguard.
11. Audits. On reasonable written request, and no more than once a year unless a regulator requires it or after a breach, we will give you the information needed to show we comply with this section.

8. Our property

The apps, their code, design and content belong to ShopGrowth. You get a limited, non-exclusive, non-transferable right to use them for your store while installed and paid for. Feedback you send us may be used to improve the apps without obligation to you.

9. Availability and changes

We work to keep the apps available and screening promptly, but they may occasionally be unavailable or delayed, for example during maintenance or when Shopify or a provider has an outage. We may change or improve the apps; we will tell you in advance of changes that materially reduce what your plan includes.

10. Disclaimers

Except as these terms expressly say, the apps are provided "as is" and "as available", without warranties of any kind, including merchantability, fitness for a particular purpose, accuracy or non-infringement, to the extent the law allows.

11. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or goodwill. Our total liability under these terms is limited to the fees you paid us for the app in the 12 months before the claim. These limits do not apply to liability that cannot be limited by law.

12. Indemnity

You will defend and indemnify ShopGrowth against third-party claims arising from your use of the apps in breach of these terms or the law, including decisions you make about your customers' orders.

13. Ending the agreement

You can stop at any time by uninstalling the app. We may suspend or end your access if you seriously breach these terms, if required by law or by Shopify, or if we discontinue an app, in which case we will give reasonable notice where we can. Sections that by their nature should survive (such as fees owed, data deletion, disclaimers and liability limits) survive.

14. Changes to these terms

We may update these terms. For material changes we will give installed merchants at least 30 days' notice. Continuing to use the app after that means you accept the new terms.

15. Governing law

These terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law rules. Courts there have exclusive jurisdiction, except that either party may seek urgent relief anywhere.

16. Contact

support@shopgrowth.ai for anything about these terms. Privacy and data processing questions: privacy@shopgrowth.ai.