How to block customers who keep filing chargebacks on Shopify
A repeat offender is a customer who has already cost you money, through a chargeback, a false 'item not received' claim or a stolen card, and orders again. Without a system that remembers them, they get the same treatment as a first-time customer.
Warning signs
- A new order from an email, name or address that's had a chargeback before
- The same customer details with a small change after you cancelled their last order
- A history of 'not received' claims to the same address
How to prevent it on Shopify
Things any merchant can do, with or without an app.
- Keep a list of every chargeback's email, name and address, and check new orders against it
- Tag the customer in Shopify when you lose a dispute
- Ask for signature on delivery for customers with past 'not received' claims
AI-powered fraud detection
What Interceptor does about it
- Every order you mark fraud becomes a pattern: future orders with the same email, name or address are flagged automatically, even months later
- Marking fraud also adds the customer's details to your blocklist in one click
- AI look-alike checks catch them when they come back with a slightly changed identity
- Customers who filed a chargeback through Shopify Payments have their next order flagged for your review, so nothing ships to them without you seeing it
What it doesn't do: Interceptor doesn't fight disputes or represent you to the bank. It stops repeat offenders from getting a second order shipped.
Questions
How do I stop the same person from ordering again on Shopify?
Block their email, name and address together, and check new orders against all three, including near misses. Interceptor does this automatically once you mark an order fraud.